{"id":1317,"date":"2025-11-27T11:30:22","date_gmt":"2025-11-27T11:30:22","guid":{"rendered":"https:\/\/hungaroresidence.com\/politica-de-anulare\/"},"modified":"2025-11-27T16:16:29","modified_gmt":"2025-11-27T16:16:29","slug":"politica-de-anulare","status":"publish","type":"page","link":"https:\/\/hungaroresidence.com\/ro\/politica-de-anulare\/","title":{"rendered":"Politica de anulare"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1317\" class=\"elementor elementor-1317 elementor-1081\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd6e0d e-flex e-con-boxed e-con e-parent\" data-id=\"1cd6e0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-255e1b9 elementor-widget elementor-widget-text-editor\" data-id=\"255e1b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><b>1. Informa\u021bii generale<\/b><\/h4><p><span style=\"font-weight: 400;\">Prezenta politic\u0103 se aplic\u0103 serviciilor achizi\u021bionate online de pe website-ul <\/span><b>Hungaro Residence<\/b><span style=\"font-weight: 400;\"> (cazare) \u0219i, dup\u0103 caz, serviciilor conexe (restaurant \/ evenimente), operate de:<\/span><\/p><p><b>INVICTA TRADE S.R.L.<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> CUI: 40649431 | Nr. Reg. Comer\u021bului: J2019000172196<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> E-mail: hotel@hungaroresidence.com | Telefon: +40752034515<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Adres\u0103 loca\u021bie: 537250, Cs\u00edkszereda, str. Sz\u00e9r\u0171 nr. 12, Rom\u00e2nia<\/span><\/p><p><span style=\"font-weight: 400;\">Prin efectuarea unei rezerv\u0103ri online, Clientul confirm\u0103 c\u0103 a citit \u0219i acceptat aceast\u0103 politic\u0103.<\/span><\/p><h4><b>2. Dreptul de retragere (14 zile) \u2013 excep\u021bie pentru cazare<\/b><\/h4><p><span style=\"font-weight: 400;\">Conform legisla\u021biei privind protec\u021bia consumatorilor \u00een contractele \u00eencheiate la distan\u021b\u0103, dreptul de retragere \u00een termen de 14 zile <\/span><b>nu se aplic\u0103<\/b><span style=\"font-weight: 400;\"> \u00een cazul serviciilor care trebuie prestate la o dat\u0103 sau \u00eentr-o perioad\u0103 determinat\u0103.<\/span><\/p><p><span style=\"font-weight: 400;\">Astfel, potrivit art. 16 lit. l din OUG nr. 34\/2014, <\/span><b>serviciile de cazare pentru o perioad\u0103 determinat\u0103 sunt exceptate de la dreptul de retragere<\/b><span style=\"font-weight: 400;\">, indiferent dac\u0103 rezervarea a fost efectuat\u0103 online, telefonic sau prin e-mail.<\/span><\/p><p><span style=\"font-weight: 400;\">Prin urmare, rezerv\u0103rile Hungaro Residence <\/span><b>nu pot fi \u201ereturnate\u201d \u00een sensul tradi\u021bional al dreptului de retragere<\/b><span style=\"font-weight: 400;\">, ci pot fi modificate sau anulate <\/span><b>exclusiv<\/b><span style=\"font-weight: 400;\"> \u00een conformitate cu politica de anulare aplicabil\u0103 tarifului selectat \u0219i cu prevederile prezentei politici.<\/span><\/p><h4><b>3. Anularea \/ modificarea rezerv\u0103rilor de cazare<\/b><\/h4><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rezervarea poate fi anulat\u0103 sau modificat\u0103 numai \u00eenainte de data check-in-ului, \u00een func\u021bie de tipul tarifului ales.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Condi\u021biile exacte sunt afi\u0219ate \u00een momentul rezerv\u0103rii (ex.: \u201ctarif nerambursabil\u201d, \u201canulare gratuit\u0103 p\u00e2n\u0103 la\u2026\u201d, \u201cavans obligatoriu\u201d etc.).<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dac\u0103 tariful\/ oferta nu men\u021bioneaz\u0103 altceva, se aplic\u0103 regula general\u0103:<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><b>anulare gratuit\u0103<\/b><span style=\"font-weight: 400;\"> cu minimum <\/span><b>7 zile<\/b><span style=\"font-weight: 400;\"> \u00eenainte de check-in;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">pentru anul\u0103ri mai t\u00e2rzii sau neprezentare, se re\u021bine<\/span><b> avansul<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Orice solicitare de anulare\/modificare se face:<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">prin e-mail la <\/span><b>hotel@hungaroresidence.com<\/b><span style=\"font-weight: 400;\">, sau<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">telefonic la <\/span><b>+40752034515<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-weight: 400;\">Data \u0219i ora solicit\u0103rii (confirmate de noi) reprezint\u0103 momentul oficial al anul\u0103rii.<\/span><\/p><h4><b>4. Rambursarea sumelor pl\u0103tite<\/b><\/h4><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rambursarea este posibil\u0103 <\/span><b>doar dac\u0103 tariful rezervat permite anularea<\/b><span style=\"font-weight: 400;\"> sau dac\u0103 aceasta este acceptat\u0103 de Hungaro Residence conform regulilor de la punctul 3.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00cen cazul unei ramburs\u0103ri aprobate:<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">suma returnat\u0103 poate fi integral\u0103 sau par\u021bial\u0103, conform tarifului;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">rambursarea se face pe acela\u0219i instrument de plat\u0103 utilizat ini\u021bial (card), prin EuPl\u0103tesc.<\/span><a href=\"https:\/\/www.euplatesc.ro\/?utm_source=chatgpt.com\"> <span style=\"font-weight: 400;\">euplatesc.ro+2www7.euplatesc.ro+2<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/a><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Taxele bancare\/comisioanele procesatorului (dac\u0103 exist\u0103) pot fi re\u021binute, \u00een m\u0103sura \u00een care sunt aplicabile \u0219i legal permise.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ol><h4><b>5. Return\u0103ri pentru pl\u0103\u021bi eronate sau dublate<\/b><\/h4><p><span style=\"font-weight: 400;\">\u00cen situa\u021bia \u00een care o plat\u0103 online este efectuat\u0103 din eroare (de exemplu: plat\u0103 dublat\u0103, sum\u0103 gre\u0219it\u0103, tranzac\u021bie procesat\u0103 de mai multe ori), v\u0103 rug\u0103m s\u0103 ne contacta\u021bi imediat la hotel@hungaroresidence.com sau la +40752034515.<\/span><\/p><p><span style=\"font-weight: 400;\">Dup\u0103 verificarea tranzac\u021biei \u00een sistemul nostru \u0219i \u00een platforma EuPl\u0103tesc:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">suma achitat\u0103 \u00een plus va fi rambursat\u0103 integral,<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">rambursarea se va efectua prin acela\u0219i instrument de plat\u0103 utilizat ini\u021bial (card bancar),<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">termenul standard de procesare a ramburs\u0103rii este 3\u20137 zile lucr\u0103toare, \u00een func\u021bie de banca emitent\u0103.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><\/li><\/ul><p><span style=\"font-weight: 400;\">Nu se percep taxe suplimentare pentru corectarea unei pl\u0103\u021bi eronate sau dublate.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00cen situa\u021bia \u00een care eroarea nu poate fi confirmat\u0103 \u00een sistem (de ex., plat\u0103 efectuat\u0103 cu un alt nume sau alt cont), v\u0103 vom solicita informa\u021bii suplimentare pentru verificare (ex.: dovada tranzac\u021biei, cod autorizare, ID EuPl\u0103tesc).<\/span><\/p><h4><b>6. Overbooking \u0219i erori tehnice de tarifare<\/b><\/h4><p><span style=\"font-weight: 400;\">Hungaro Residence depune toate eforturile pentru afi\u0219area corect\u0103, actualizat\u0103 \u0219i complet\u0103 a disponibilit\u0103\u021bii \u0219i tarifelor.<\/span><\/p><p><span style=\"font-weight: 400;\">Cu toate acestea, pot ap\u0103rea situa\u021bii excep\u021bionale generate de erori tehnice, sincope ale sistemelor electronice sau actualiz\u0103ri \u00eent\u00e2rziate.<\/span><\/p><p><strong>A. Overbooking (suprapunere de rezerv\u0103ri)<\/strong><\/p><p><span style=\"font-weight: 400;\">\u00cen situa\u021bia pu\u021bin probabil\u0103 \u00een care se constat\u0103 o suprapunere neinten\u021bionat\u0103 a rezerv\u0103rilor (overbooking), Hungaro Residence va informa imediat clientul \u0219i va oferi una dintre urm\u0103toarele solu\u021bii:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">mutarea \u00een alt\u0103 camer\u0103 similar\u0103 sau superioar\u0103, \u00een aceea\u0219i unitate, f\u0103r\u0103 costuri suplimentare;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">cazare \u00eentr-o unitate de nivel comparabil sau superior, \u00een apropiere, pe cheltuiala noastr\u0103 (dac\u0103 varianta anterioar\u0103 nu este posibil\u0103);<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">rambursarea integral\u0103 a sumelor achitate, dac\u0103 niciuna dintre solu\u021biile de mai sus nu poate fi acceptat\u0103 de client.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">Clientul are dreptul s\u0103 aleag\u0103 dintre op\u021biunile disponibile.<\/span><\/p><p><strong>B. Erori tehnice de tarifare<\/strong><\/p><p><span style=\"font-weight: 400;\">Dac\u0103, din cauza unor erori evidente ale platformei (ex.: pre\u021b 0 lei, pre\u021b derizoriu, tarif neconform cu realitatea pie\u021bei) sau din cauza unor disfunc\u021bionalit\u0103\u021bi tehnice, pe website apare un tarif eronat,<\/span><\/p><p><span style=\"font-weight: 400;\">Hungaro Residence \u00ee\u0219i rezerv\u0103 dreptul de a anula rezervarea efectuat\u0103 la acel tarif, cu notificarea imediat\u0103 a clientului.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00cen acest caz, clientului i se ofer\u0103:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">posibilitatea efectu\u0103rii unei noi rezerv\u0103ri la tariful corect, sau<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">rambursarea integral\u0103 a sumelor deja achitate, f\u0103r\u0103 alte penaliz\u0103ri.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Nicio sum\u0103 suplimentar\u0103 nu va fi solicitat\u0103 clientului din cauza unei erori tehnice.<\/span><\/p><h4><b>7. Situa\u021bii speciale<\/b><\/h4><p><b>A. For\u021b\u0103 major\u0103 \/ situa\u021bii excep\u021bionale<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> \u00cen cazuri precum calamit\u0103\u021bi, \u00eenchideri de drumuri, restric\u021bii legale sau alte evenimente independente de p\u0103r\u021bi, vom analiza fiecare caz separat \u0219i vom propune, dup\u0103 posibilit\u0103\u021bi:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">reprogramarea sejurului, sau<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">anularea f\u0103r\u0103 penaliz\u0103ri.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><b>B. Modific\u0103ri solicitate de client<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Dac\u0103 dori\u021bi schimbarea perioadei, a num\u0103rului de persoane ori a tipului camerei, modificarea se aprob\u0103 \u00een func\u021bie de disponibilitate \u0219i poate genera diferen\u021be de tarif.<\/span><\/p><h4><b>8. Servicii de restaurant \/ evenimente<\/b><\/h4><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rezerv\u0103rile la restaurant sau pentru evenimente pot fi anulate\/modificate \u00een func\u021bie de condi\u021biile comunicate la confirmare.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pentru grupuri \/ evenimente speciale se pot aplica politici diferite (avans, termene de anulare), care vor fi comunicate separat.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rezerv\u0103rile la restaurant \u0219i evenimente pot avea politici diferite (avans, termene de anulare), care vor fi comunicate la confirmare.<\/span><\/li><\/ol><h4><b>9. Contact<\/b><\/h4><p><span style=\"font-weight: 400;\">Pentru anul\u0103ri, modific\u0103ri sau \u00eentreb\u0103ri privind aceast\u0103 politic\u0103:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telefon: <\/span><b>+40752034515<\/b><b><br \/><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">E-mail: <\/span><b>hotel@hungaroresidence.com<\/b><b><br \/><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adres\u0103 loca\u021bie: <\/span><b>537250, Cs\u00edkszereda, str. Sz\u00e9r\u0171 nr. 12<\/b><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Informa\u021bii generale Prezenta politic\u0103 se aplic\u0103 serviciilor achizi\u021bionate online de pe website-ul Hungaro Residence (cazare) \u0219i, dup\u0103 caz, serviciilor conexe (restaurant \/ evenimente), operate de: INVICTA TRADE S.R.L. CUI: 40649431 | Nr. Reg. Comer\u021bului: J19\/172\/2019 E-mail: hotel@hungaroresidence.com | Telefon: +40752034515 Adres\u0103 loca\u021bie: 537250, Cs\u00edkszereda, str. Sz\u00e9r\u0171 nr. 12, Rom\u00e2nia Prin efectuarea unei rezerv\u0103ri online, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1317","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de anulare - Hungaro Residence<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de anulare - Hungaro Residence\" \/>\n<meta property=\"og:description\" content=\"1. Informa\u021bii generale Prezenta politic\u0103 se aplic\u0103 serviciilor achizi\u021bionate online de pe website-ul Hungaro Residence (cazare) \u0219i, dup\u0103 caz, serviciilor conexe (restaurant \/ evenimente), operate de: INVICTA TRADE S.R.L. CUI: 40649431 | Nr. Reg. Comer\u021bului: J19\/172\/2019 E-mail: hotel@hungaroresidence.com | Telefon: +40752034515 Adres\u0103 loca\u021bie: 537250, Cs\u00edkszereda, str. 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